Terms and Conditions
Payment Details
For all bookings we require credit/debit card details to guarantee payment and if booked within 42 days of your stay the whole of your reservation fee is immediately charged to your card. Additionally, we reserve the right to take up to 50% in a non-refundable deposit payable at the time of booking for any bookings of more than two rooms and or more than four nights and or for Goth Weekends, Whitby Regatta and New Year. We will send you an email or letter confirming the booking. We accept a range of payment cards, but we are unable to accept Online Payment methods such as PayPal, or Diners Club cards. Prices are per room per night and include breakfast (full English breakfast at weekends and continental breakfast week days) and all taxes.
Cancellation
In the unlikely event of your booking being cancelled or curtailed, we are entitled by law to charge for booked accommodation not taken up. If cancellation occurs within 42 days of arrival a cancellation fee of 100% of the booking fee will be charged against the card details provided. We also reserve the right to charge up to a 50% non-returnable deposit payable at the time of booking for any bookings of more than two rooms and or more than four nights and or for Goth Weekends, Whitby Regatta and New Year. To avoid misunderstanding, we recommend all our guests to insure against cancellation.
Non-availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Transfer of Booking
Your booking is not transferable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for the booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you. If we have agreed (in exceptional circumstances) to allow a transfer of your booking (to a family member or close friend for example), then you continue to be responsible for the booking, the behaviour and conduct of the replacement guests (you will be responsible for ensuring that they comply with the Terms And Conditions detailed on this web site) and any additional charges incurred such as extras or damages, which will if required, be charged to the card you used to create the original booking.
Refunds
If a refund is agreed we reserve the right to charge an administration of up to 10% of the booking fee.
Arrival & Departure
Your accommodation is available to for you to check in from 4:00pm up to 7:00pm on the day of arrival, unless otherwise arranged. Check out is from 7:30am and no later than 10.00am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable upon booking and any extras are payable on departure. We are entitled to request proof of identification (acceptable ID documents are: a photo ID card, passport, divers licence and or the card used to make the booking) and we reserve the right to refuse access to your accommodation or withdraw your accommodation and require you to leave immediately and without notice or a refund if either you refuse to provide sufficient identification.
Damages and Breakages
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest's credit/ debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
Behaviour
We reserve the right to refuse access to your accommodation or withdraw your accommodation and require you to leave immediately and without notice or a refund if in our reasonable opinion you or a member of your party are disturbing other guests peaceful stay, are abusive, aggressive or excessively intoxicated with alcohol or under the influence of drugs or engaged in any form of illegal or immoral behaviour.
Liability
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Children
As Highgate House is adults only, unfortunately we don't accept children under the age of 18 and in no case will any room accommodate more than two people. We reserve the right to refuse access to your accommodation or withdraw your accommodation and require you to leave immediately and without notice or a refund if either you provide ID that confirms you are under 18 years of age, or when asked to provide ID you refuse.
Groups
We do not normally accept groups so please check with us before you book for parties of four people or more. In consideration of our other guests we are unable to accommodate Stag and Hen parties.
Pets
Unfortunately we don't accept pets.
Data and Privacy
We and this website complies to the DPA (Data Protection Act 1998) and to the GDPR (General Data Protection Regulation) May 2018.
What information we collect about you: When you make a booking with us, we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number for payment.
How we use the information we hold on you: We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. After your stay you will receive an automatic email from our booking system asking for feedback. We also send you an additional email checking everything was OK with your stay and offering you ways to stay in contact with us should you chose to do so. We will use your mobile number to stay in touch with you on the day of your stay or the day before to alert you to possible early check in when available. We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored: All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Innstyle. Neither we nor Innstyle will share your information with any third party unless there is a legal reason for doing so.
Marketing: We would like to stay in touch with you to send information about Highgate House, any special offers we may have or local events. We send occasional emails (normally no more than one a month) from our email list which we mange using a secure third-party application, Mailchimp. You may change your preferences or unsubscribe via Mailchimp at any time. Neither we nor Mailchimp will pass your details onto any third party.
Guest Registration: We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival. For commonwealth guests: Name and nationality. For non-commonwealth guests: Name, nationality, passport number, address of next destination. We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay. Access to your information: You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at info@highgatehouse.co
Cookies: Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.
Payment Details
For all bookings we require credit/debit card details to guarantee payment and if booked within 42 days of your stay the whole of your reservation fee is immediately charged to your card. Additionally, we reserve the right to take up to 50% in a non-refundable deposit payable at the time of booking for any bookings of more than two rooms and or more than four nights and or for Goth Weekends, Whitby Regatta and New Year. We will send you an email or letter confirming the booking. We accept a range of payment cards, but we are unable to accept Online Payment methods such as PayPal, or Diners Club cards. Prices are per room per night and include breakfast (full English breakfast at weekends and continental breakfast week days) and all taxes.
Cancellation
In the unlikely event of your booking being cancelled or curtailed, we are entitled by law to charge for booked accommodation not taken up. If cancellation occurs within 42 days of arrival a cancellation fee of 100% of the booking fee will be charged against the card details provided. We also reserve the right to charge up to a 50% non-returnable deposit payable at the time of booking for any bookings of more than two rooms and or more than four nights and or for Goth Weekends, Whitby Regatta and New Year. To avoid misunderstanding, we recommend all our guests to insure against cancellation.
Non-availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Transfer of Booking
Your booking is not transferable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for the booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you. If we have agreed (in exceptional circumstances) to allow a transfer of your booking (to a family member or close friend for example), then you continue to be responsible for the booking, the behaviour and conduct of the replacement guests (you will be responsible for ensuring that they comply with the Terms And Conditions detailed on this web site) and any additional charges incurred such as extras or damages, which will if required, be charged to the card you used to create the original booking.
Refunds
If a refund is agreed we reserve the right to charge an administration of up to 10% of the booking fee.
Arrival & Departure
Your accommodation is available to for you to check in from 4:00pm up to 7:00pm on the day of arrival, unless otherwise arranged. Check out is from 7:30am and no later than 10.00am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable upon booking and any extras are payable on departure. We are entitled to request proof of identification (acceptable ID documents are: a photo ID card, passport, divers licence and or the card used to make the booking) and we reserve the right to refuse access to your accommodation or withdraw your accommodation and require you to leave immediately and without notice or a refund if either you refuse to provide sufficient identification.
Damages and Breakages
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest's credit/ debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
Behaviour
We reserve the right to refuse access to your accommodation or withdraw your accommodation and require you to leave immediately and without notice or a refund if in our reasonable opinion you or a member of your party are disturbing other guests peaceful stay, are abusive, aggressive or excessively intoxicated with alcohol or under the influence of drugs or engaged in any form of illegal or immoral behaviour.
Liability
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Children
As Highgate House is adults only, unfortunately we don't accept children under the age of 18 and in no case will any room accommodate more than two people. We reserve the right to refuse access to your accommodation or withdraw your accommodation and require you to leave immediately and without notice or a refund if either you provide ID that confirms you are under 18 years of age, or when asked to provide ID you refuse.
Groups
We do not normally accept groups so please check with us before you book for parties of four people or more. In consideration of our other guests we are unable to accommodate Stag and Hen parties.
Pets
Unfortunately we don't accept pets.
Data and Privacy
We and this website complies to the DPA (Data Protection Act 1998) and to the GDPR (General Data Protection Regulation) May 2018.
What information we collect about you: When you make a booking with us, we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number for payment.
How we use the information we hold on you: We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. After your stay you will receive an automatic email from our booking system asking for feedback. We also send you an additional email checking everything was OK with your stay and offering you ways to stay in contact with us should you chose to do so. We will use your mobile number to stay in touch with you on the day of your stay or the day before to alert you to possible early check in when available. We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored: All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Innstyle. Neither we nor Innstyle will share your information with any third party unless there is a legal reason for doing so.
Marketing: We would like to stay in touch with you to send information about Highgate House, any special offers we may have or local events. We send occasional emails (normally no more than one a month) from our email list which we mange using a secure third-party application, Mailchimp. You may change your preferences or unsubscribe via Mailchimp at any time. Neither we nor Mailchimp will pass your details onto any third party.
Guest Registration: We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival. For commonwealth guests: Name and nationality. For non-commonwealth guests: Name, nationality, passport number, address of next destination. We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay. Access to your information: You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at info@highgatehouse.co
Cookies: Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.
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